Step 1: Choose the size, the color of the frame, and the depth (2″ or 3″), and the quantity,
Step 2: Choose Options (Dimmer, Power Supply),
Step 3: On the left side of the page, click on the “Upload the Image(s)”. Adjust the image within the frame, and show us what part of the image you want to be printed,
Step 4: Click on “Add Printed Fabric”,
Step 5: Add to the cart, and follow the instruction to complete your order.
Illuminate your space with our premium fabric light boxes, designed with SEG frames for a seamless and sophisticated look. Available in depths of 2″ and 3″, these backlit frames come in stylish silver, black, and white finishes to match any décor. Perfect for both commercial and residential applications, our light boxes are not only dimmable for customizable lighting but also UL and CSA approved, ensuring the highest safety standards.
Proudly made in Canada, our fabric light boxes exemplify superior craftsmanship and high quality. With a focus on delivering exceptional products at reasonable prices, we also offer short lead times to meet your project deadlines efficiently. Choose our fabric light boxes for a blend of elegance, reliability, and value.
SHIPPING
We normally ship our Fabric Light Boxes within 10 days. However, it may take longer for products like the Printed Fabrics. Once your order is shipped, you will receive a tracking number.
WHERE WE SHIP
We ship across Canada and the mainland USA. We take care of all the Customs and duties, and you won’t pay anything, other than for the products.
Shipping is FREE for Standard sizes of LED Snap Frames.</p>
=”font-weight: bolder;”>DAMAGES
We package the products perfectly, and rarely have any issue. However, once you receive your order, please examine it, and call or email us immediately, if you see any damage on the package, with pictures. We will gladly send you replacement if any part of your order is damaged.
RETURNS
Returning your Item
We make sure that you receive the products as you expected. We only accept returns of the products in original packaging, in the same condition that you received. Once we receive them, if the products are resalable, we will refund the amount you paid, minus %25 restocking fee. Do not ship items back without pre-approval.
Shipping and custom costs to send the item back to our store warehouse will be the responsibility of the buyer. Products are to be unused.
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 – 48 hours incurs a 25% restocking fee to the client. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Yes, we offer a satisfaction guarantee. If you’re not completely satisfied with the product, you can return it within 5 days. Please note that you will be responsible to pay for return shipping and custom charges. Once we receive the product, we examine it, and if there is no issue, we will refund your payment minus %15 restocking fee. Additionally, our products come with a 3-year warranty against manufacturing defects.
Our LED Light Boxes are proudly made in Canada, ensuring top-notch craftsmanship and adherence to high-quality standards.
We understand the importance of seeing the product in person. While we do not offer physical samples, you can view detailed images and customer reviews on our website. Additionally, our customer service team is happy to answer any specific questions you may have.
For any questions or assistance, you can reach our customer support team via email at sales@primelightboxes.com, or call us at 647-241-4046. We’re here to help!
If your product is damaged during shipping, please contact us immediately upon receiving it. We will replace any damaged products at no extra cost to you.
If you receive a product with defective parts, notify us upon receiving the product. We will replace the defective parts promptly to ensure your light box is in perfect condition.
We print fabrics on high-quality backlit material, ensuring vibrant and realistic images that enhance the fabric light box experience.
Yes, you can order additional printed fabrcis at any time. the fabrics are designed to be easily interchangeable, allowing you to update the look of your fabric light box whenever you like.
Changing the fabrics on your fabric light box is simple. You can see the steps in the Installation instruction.
Yes, you can upload the images you would like to be printed. Uploaded images should have a resolution of 120 dpi or more to ensure the best quality. Any format is fine.
We take great care in packaging our products to ensure they arrive in perfect condition. Each light box is securely packaged to prevent any damage during transit.
We are located north of Toronto and ship everywhere in Canada and the U.S. Unfortunately, we do not ship to other countries at this time. Customers outside Canada and the U.S. would need to arrange for pickup and shipping.
There are no hidden fees when you place an order with us. We cover all customs costs, ensuring a smooth and transparent purchasing process.
We ship our 2″ and 3″ deep fabric light boxes within 10 days.
Yes. We can make any size you need. Contact us to get a quote.
Typically, there is no need for any maintenance for many years. However, the power supply should be placed in an accessible area for replacement, if needed.
There 2 options for dimming the light boxes:
Feel free to contact us if you have any other questions. We’re committed to providing you with the best possible products, with the shortest lead time, and reasonable prices.
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