FAQ

LED SNAP FRAMES

WHAT IS A SNAP FRAME LIGHT BOX?

A snap frame light box is made of an aluminum frame that has a easily opens of four sides, and after placing a poster behind its clear cover, you can snap the four sides back and have the poster held nicely and flat on it.

ARE LED SNAP FRAMES BACKLIT OR EDGELIT?

The LED snap frames are in fact edgelit. There is a laser engraved acrylic on the frame, and reflect the light, when the light hits the engraved dots on it. The LEDs are inside the frame, normally on the longer side, aiming the light to the middle of the engraved acrylic. since the entire engraved acrylic illuminates, some call the light box backlit.

DO YOU MAKE CUSTOM SIZES?

Yes. We make any size snap frame up to 50” wide and 98” tall. Contact us to get a quote.

IS THE INSTALLATION EASY?

Prime Light Boxes has designed the LED snap frames with a very easy way to install. See the installation videos.

DO YOU PRINT POSTERS FOR THE SNAP FRAMES?

Yes. we manufacture the light box and can have your images printed on high quality materials. All you need to do is to send us the images you like, and we ship the whole package to your address. 

IS IT EASY TO CHANGE THE POSTERS?

It takes a couple of minutes to change the posters. See the Installation Videos.

CAN I ORDER MORE POSTERS LATER?

Yes. All you need to do is to upload your images and give us the sizes of the posters. We would print them in a short time, and send them by UPS. Contact us to get a quote.

IS PRIME LIGHT BOXES THE MANUFACTURER?

Yes, we manufacture all our products in our shop, located north of Toronto, Canada. 

WHAT ARE THE LARGEST AND SMALLEST SIZES OF THE LED SNAP FRAMES THAT YOU MAKE?
 

The largest size of the LED Snap Frames that we manufacture is 50" X 98", and the smallest one is 18" X 18".

DO YOU MAKE NON-LIT SNAP FRAMES?

 Yes. Simply send us a request, with the quantity and sizes you need, and we will send you a quote.

WHAT IS THE THICKNESS OF THE FRAME?

Our LED snap frames are 1” thick. The frame is 1-5/8” wide.

HOW DO I DETERMINE THE SIZE OF THE POSTER FOR MY SNAP FRAME?

The size of the poster for our LED snap frames can be determined by deducting 2.5" from each dimension. For example: the poster size for a frame that is 24" X 36" would be 21.5" X 33.5". See the details of a typical frame here.

WHAT ARE THE AVAILABLE COLORS FOR THE FRAMES AND COLORS FOR THE LEDS?

We produce our LED snap frames in white, black, and silver. We also have two color temperatures to choose: 4100K (daylight), and 6500K (cool white).

WHAT ARE THE OPTIONS FOR POWER SUPPLIES (DRIVERS)?

We normally ship our LED snap frames with plug-in power supplies. We also have hard-wire power supplies, as well as dimmable power supplies. Contact us for more information.

ARE THE LED SNAP FRAMES DIMMABLE?

Yes, our LED Snap Frames are dimmable. However, you need to decide between two ways of dimming them. 1) Dimming them with a low voltage dimmer, where you connect the power supply to a dimmer that comes with a remote, and then connect the dimmer to the snap frame (all done with simple male-female connections), or 2) Use a dimmable power supply, in which case you need an electrician to connect all to a wall dimmer.  

WHERE THE WIRE COMES OUT OF THE LED SNAP FRAMES?

The wire (the lead) is normally 4', and comes out of the back of the frame, normally, from the middle of the shorter side. You can request a different configuration, if you like.

HOW DO I INSTALL MY SNAP FRAME WITH THE WIRE AND THE POWER SUPPLY BEING NOT VISIBLE?

You can install the power supply in a back room, or in the ceiling, and bring the wire from the back of the frame, inside the wall, and connect it to the power supply. It’s not recommended to put the power supply in the wall, as it needs ventilation to avoid any fire hazard.

CAN I USE MULTIPLE SNAP FRAMES WITH ONE POWER SUPPLY?

Yes, but it depends on the sizes of the frames. A typical LED snap frame is 50 watts, and a maximum of 6 of those frames can be connected to one of our 350 watt power supplies. You need an electrician to do the electrical work.

FABRIC LIGHT BOXES

WHAT IS A SNAP FRAME LIGHT BOX?

A snap frame light box is made of an aluminum frame that has a easily opens of four sides, and after placing a poster behind its clear cover, you can snap the four sides back and have the poster held nicely and flat on it.

WHAT ARE SEG FRAMES?
 

SEG (Silicone Edge Graphics) are high-resolution graphics printed onto fabric and then finished with a thin silicone strip sewn directly to the fabric’s edge. The silicone rubber is inserted into a groove around the aluminum extruded frame. The stretched fabric is easily interchangeable and is the best solution for displaying high quality graphics. SEG frames with LEDs called Fabric Light Boxes.

WHAT CURRENCY DO I PAY WITH?
 

Canadian customers pay in $CAD, and our U.S. customers pay in $U.S.

WHY ARE THEY CALLED FRAMELESS?
 

Fabric light boxes are called frameless, because when looking at them in front, the frame is not visible. All you see is the printed image on fabric. 

ARE THE FABRIC LIGHT BOXES A GOOD CHOICE FOR RESIDENTIAL PROJECTS?
 

Yes, Fabric light boxes can be a great addition to modern looking residences. All you need is to give us your favorite image, and we take care of the rest.

IS THE INSTALLATION EASY?
 

Yes. the fabric light boxes, single sided and double sided, are very easy to install. In each page, we have installation instructions for each type.

ARE THE FABRIC LIGHT BOXES A GOOD CHOICE FOR WINDOW DISPLAYS?
 

Yes, Fabric light boxes, with hanging hardware, are the best choice for window displays. The high quality fabrics that we provide do not fade under the sun,

WHAT IS THE MAXIMUM SIZE OF FABRIC LIGHT BOXES?
 

There is no limit in the size. Fabric light boxes can be made in sections, and joined at the jobsite, and installed. The printed fabric, however, is made in one piece in very large sizes.

IS THE FABRIC EASY TO INSTALL?
 

Yes. the printed fabric has a silicone rubber sewn around it, that is inserted into a groove around the light box frame. It takes a few minutes to install it.

DO YOU PRINT THE FABRIC?
 

Yes. we manufacture the light box and SEG frame and have your images printed on high quality fabrics. All you need to do is to give us the images you like, and we ship the whole package to your jobsite. 

ARE THEY BACKLIT OR EDGELIT?
 

Our single sided fabric light boxes are backlit, and our double sided, free standing ones are edgelit.

LED ACRYLIC LIGHT PANELS

WHAT IS THE LEAD TIME?
 

It all depends on what sizes you need and how many you need. Our lead times are relatively short. We manufacture and ship in 1 to 3 weeks. We ship small packages by common carriers and use trucking companies to ship medium to large orders.

WHAT IS AN ACRYLIC LIGHT PANEL?
 

An Acrylic Light Panel is made up of a laser engraved acrylic with LEDs on the edges. With special way of engraving, our Acrylic Light Panels emit very even light.

WHAT ARE THE APPLICATIONS OF ACRYLIC LIGHT PANELS?
 

Acrylic Light Panels are used to illuminated any translucent material, i.e. posters, Onyx, artworks, etc. The panels are not framed, and you can placed them behind your object by different means.

WHAT ARE THE LARGEST AND SMALLEST SIZES YOU MAKE?
 

The largest size of the Acrylic Light Panel we make is 48" X 96", and the smallest is 5" X 10".

WHAT COLOR TEMPERATURES CAN I ORDER?
 

We make our light panels with 4100K (Daylight) and 6500K (Cool White) LEDs.

ARE THE LED ACRYLIC LIGHT PANELS DIMMABLE?
 

Yes, our LED Acrylic Light Panels are dimmable. However, you need to decide between two ways of dimming them. 1) Dimming them with a low voltage dimmer, where you connect the power supply to a dimmer that comes with a remote, and then connect the dimmer to the light panel (all done with simple male-female connections), or 2) Use a dimmable power supply, in which case you need an electrician to connect all to a wall dimmer.  

WHAT IS THE WATTAGE OF THE ACRYLIC LIGHT PANELS?
 

It all depends on the size of the panel. A simple way to estimate the wattage is to multiply the length of the longer side by 1.4. For example, if the panel is 24" X 36", the power consumption will be 36 X 1.4 = 50 watts.  

CAN I ILLUMINATE ONYX WITH ACRYLIC LIGHT PANELS?
 

Yes. Our acrylic light panels are very bright, and a good option to backlit Onyx and other translucent stones up to 36" X 96". For larger ones, our Backlit Light Panels are better options. 

WHAT IS THE THICKNESS OF ACRYLIC LIGHT PANEL?
 

The light panel is only 3/8" thick.

IS THIS LIGHT PANEL FRAMED IN ANY WAY?
 

No. There is no frame. The panel is a laser engraved acrylic, with LEDs on the edges. We put a special reflective tape all around the panel, which is 1/2" wide, to cover the LEDs that are placed in the panel.

IS THE ACRYLIC PANEL EDGELIT OR BACKLIT?
 

It's edgelit. But since it's engraved acrylic reflects the light throughout the panel, the panel can be called backlit.

HOW EVEN THE LIGHT ON AN ACRYLIC LIGHT PANEL IS?
 

With some special technics, we make the acrylic light panels up to %85 even. 

HOW BRIGHT IS THE LIGHT PANEL?
 

Our light panels are 280 lumen or more. 

CAN WE PUT TWO OR MORE PANLES SIDE BY SIDE?
 

Yes, but it's not ideal. When you put light panels side by side, and put your object on top, you will notice a dark line on you object. To avoid that, you need to hold your object 1/2" or more away from the light panel. 

WHAT TYPE OF ACRYLIC SHEET IS USED IN YOUR PRODUCTS?
 

We use the highest grade cast acrylic (optical grade) to produce the LGP used in our products. The acrylic used in our products does not turn yellow with time.

WILL THE REFLECTION OF LIGHT FADE WITH TIME?
 

The reflection ratio of our displays will not change with time since we use mechanical etching in the production of our displays. Be aware of products that use printing technology to reflect light off the LGP (Light Guide Panel). The cheaper printed (vs. etched) LGP used by our competition lose their reflection properties within 2 years and the brightness of those displays fades very quickly.

LED BACKLIT LIGHT PANELS

WHAT IS THE LEAD TIME?
 

It all depends on what sizes you need and how many you need. Our lead times are relatively short. We manufacture and ship in 1 to 2 weeks. We normally ship by UPS Standard, which takes 3-5 days to deliver.

WHAT IS BACKLIT LIGHT PANEL?
 

A backlit LED light panel is made of a aluminum sheet with LED bars all over it. It's light weight, very bright, and the light is %100 even.

WHAT ARE THE APPLICATIONS OF BACKLIT LIGHT PANELS?
 

Backlit Light Panels are used to illuminated any translucent material, i.e. posters, Onyx, artworks, etc. The panels are not framed, and you can placed them behind your object by different means. They are the best solution for backlighting different type of stone and Onyx.

WHAT ARE THE LARGEST AND SMALLEST SIZES YOU MAKE?
 

The smallest size of the Backlit Light Panel we make is 12" X 12". There is no limit for large sizes.

WHAT COLOR TEMPERATURES CAN I ORDER?
 

We make our light panels with 5000K (Daylight) and 6500K (Cool White) LEDs.

ARE THE LED ACRYLIC LIGHT PANELS DIMMABLE?
 

Yes, our LED Acrylic Light Panels are dimmable. However, you need to decide between two ways of dimming them. 1) Dimming them with a low voltage dimmer, where you connect the power supply to a dimmer that comes with a remote, and then connect the dimmer to the light panel (all done with simple male-female connections), or 2) Use a dimmable power supply, in which case you need an electrician to connect all to a wall dimmer.  

WHAT IS THE WATTAGE OF THE BACKLIT LIGHT PANELS?
 

It all depends on the size of the panel. Roughly, 5 watts per square foot.

ILLUMINATE ONYX WITH BACKLIT LIGHT PANELS?
CAN I 

Yes. Our backlit light panels are the best solution to illuminate Onyx and other stones. Click here to see how.

WHAT IS THE THICKNESS OF A BACKLIT LIGHT PANEL?
 

The light panel is only 3/8" thick.

IS THIS LIGHT PANEL FRAMED IN ANY WAY?
 

No. There is no frame. This panel can be easily installed in your frame, or screwed to the wall.

HOW DO I FASTEN IT TO THE SURFACE?
 

The back plate has a thin aluminum layer on top, but it's a soft material, so, you can easily screw it.

HOW EVEN THE LIGHT ON A BACKLIT LIGHT PANEL IS?
 

The light is %100 even.

HOW BRIGHT IS THE BACKLIT LIGHT PANEL?
 

Our light panels are 400 lumen or more. 

CAN WE PUT TWO OR MORE PANLES SIDE BY SIDE?
 

Yes. You can just put multiple sections side by side, and connect each section to the power supply.

CAN I PUT MY OBJEST ON TOP?
 

No. You need to maintain 1.5" to 2" gap between the light panel and your object. We make special acrylic spacers to support your material, and keep them away to have this distance.

WHAT IS THE VOLTAGE OF BACKLIT PANELS?
 

We make them in 24V. 

DO YOU MAKE THEM WITH RGB (COLOR CHANGING) LEDS?
 

Yes. Call us for details. 

FAUX WINDOWS

WHAT IS A FAUX WINDOW LIGHT BOX?
 

A faux window light box is made of an LED snap frame that easily opens of four sides, and after placing a poster behind its clear cover, it resembles an actual window, with a scenery.

ARE THESE LED LIGHT BOXES?
 

Yes. Our Faux Windows are LED snap frame light boxes.

DO YOU MAKE CUSTOM SIZES?
 

Yes. We make four standard sizes, as well as custom sizes. Contact us to get a quote.

IS THE INSTALLATION EASY?
 

Prime Light Boxes has designed the LED snap frames with a very easy way to install. See the Installation Videos. 

DO YOU PRINT POSTERS FOR THE SNAP FRAMES?
 

Yes. we manufacture the light box and can have your images printed on high quality materials. All you need to do is to send us the images you like, and we ship the whole package to your address. 

IS IT EASY TO CHANGE THE POSTERS?
 

It takes a couple of minutes to change the posters. See the Installation Videos

CAN I ORDER MORE POSTERS LATER?

 

Yes. All you need to do is to upload your images and give us the sizes of the posters. We would print them in a short time, and send them by UPS. Contact us to get a quote.

IS PRIME LIGHT BOXES THE MANUFACTURER?

Yes, we manufacture all our products in our shop, located north of Toronto, Canada.

CAN I ORDER ONLINE?

Yes. You can order standard size faux windows, and posters online.

WHAT IS THE LEAD TIME?
 

We normally make and ship your order for faux windows and posters within 2 weeks.

WHAT IS THE THICKNESS OF THE FRAME?
 

Our LED faux Windows are 1” thick. The frame is 1-5/8” wide.

HOW DO I DETERMINE THE SIZE OF THE POSTER FOR MY SNAP FRAME?
 

The size of the poster for our LED faux windows can be determined by deducting 2.5" from each dimension. For example: the poster size for a frame that is 24" X 36" would be 21.5" X 33.5". See the details of a typical frame here.  

WHAT ARE THE OPTIONS FOR POWER SUPPLIES (DRIVERS)?
 

We normally ship our LED snap frames with plug-in power supplies. We also have hard-wire power supplies, as well as dimmable power supplies. Contact us for more information.

WHAT ARE THE AVAILABLE COLORS FOR THE FRAMES AND COLORS FOR THE LEDS?
 

We produce our LED snap frames in white, black, and silver. We also have two color temperatures to choose: 4100K (daylight), and 6500K (cool white).

ARE THE LED FAUX WINDOWS DIMMABLE?
 

Yes, our LED Snap Frames are dimmable. However, you need to decide between two ways of dimming them. 1) Dimming them with a low voltage dimmer, where you connect the power supply to a dimmer that comes with a remote, and then connect the dimmer to the snap frame (all done with simple male-female connections), or 2) Use a dimmable power supply, in which case you need an electrician to connect all to a wall dimmer. 

WHERE THE WIRE COMES OUT OF THE LED FAUX WINDOWS?
 

The wire (the lead) is normally 4', and comes out of the back of the frame, normally, from the middle of the shorter side. You can request a different configuration, if you like.

HOW DO I INSTALL MY FAUX WINDOW WITH THE WIRE AND THE POWER SUPPLY BEING NOT VISIBLE?
 

You can install the power supply in a back room, or in the ceiling, and bring the wire from the back of the frame, inside the wall, and connect it to the power supply. It’s not recommended to put the power supply in the wall, as it needs ventilation to avoid any fire hazard. You can also install drapes on the sides and hide the power supply and the dimmer. 

CAN I USE MULTIPLE SNAP FRAMES WITH ONE POWER SUPPLY?
 

Yes, but it depends on the sizes of the frames. A typical LED faux window is 50 watts, and a maximum of 6 of those frames can be connected to one of our 350 watt power supplies. You need an electrician to do the electrical work.

LED TECHNOLOGY

HOW DOES FUTURE LOOK FOR LEDS?
 

LEDs are poised to replace traditional incandescent light bulbs. LEDs are rapidly becoming the preferred lighting solution of both professionals and residential users. LED technology is continually advancing – producing brighter LED bulbs. The U.S. Department of Energy hopes to reduce the electricity used for lighting by 50% by converting to LED based light sources.

ARE LEDS ECO FRIENDLY?
 

LEDs are made from non-toxic materials, unlike fluorescent lighting that uses mercury that may pose a danger to the environment. LED’s are also recyclable and considered “green”.

HOW SAFE ARE LEDS?
 

Improved safety may be LED’s most important benefit LED lights to generate virtually no heat. Therefore they are cool to the touch and can be left on for hours without incident or consequence if touched. LED’s produce 3.4 BTU’s/hour, compared to 85 for incandescent bulbs. In comparison, incandescent lighting expels 90% of the energy it consumes via heat, making the bulbs hot to the touch. LEDs reduce the potential for safety risks such as burns and fires.

HOW DURABLE ARE LEDS?
 

LEDs are solid-state lighting devices that utilize semiconductor material instead of a filament or neon gas. An LED light is a tiny chip encapsulated in an epoxy resin enclosure, which makes LEDs far sturdier than traditional incandescent light bulbs or fluorescent tubes. Since LEDs don’t use fragile components such as glass and filaments, LEDs are able to withstand shock, vibration, and extreme temperature.

HOW LONG WILL LED LIGHTS LAST?
 

Longevity LEDs have a lifespan of up to 50,000 hours compared to 1,500 hours for incandescent bulbs. An LED light will last close to 6 years (constant use) before needing replacement. On average, LED bulbs last 10 times as long as compact fluorescent bulbs, and 133 times longer than typical incandescent bulbs. Long lifespan of LEDs will dramatically reduce maintenance costs and lower long-term operating costs compared to traditional incandescent and fluorescent tubes.

LED lifespan scenarios:

  • 50,000 hours powered 4 hours/day = 34 year lifespan
  • 50,000 hours powered 8 hours/day = 17 year lifespan
  • 50,000 hours powered 24 hours/day = 6 year lifespan
HOW EFFICIENT ARE LEDS?
 

LEDs are extremely energy efficient and consume up to 90% less power than incandescent bulbs. Since LEDs use only a fraction of the energy of an incandescent light bulb there is a dramatic decrease in power costs. Also, money and energy is saved in maintenance and replacement costs due to the long LED lifespan. Because of the low power usage of LEDs, they are becoming extremely popular for light sources in remote areas that use solar panels. Although LEDs have a higher initial cost than incandescent and compact fluorescent light bulbs, the cost is quickly recouped over time in lower electricity costs.

WHAT ARE THE ADVANTAGES OF LEDS COMPARED WITH CONVENTIONAL INCANDESCENT LIGHTS?
 

LEDs have many advantages over the traditional incandescent or halogen light bulbs, here is the list of most important advantages:
Low power consumption – energy saving

  • Long-lasting
  • Cold lighting
  • Ruggedness
  • Small size and weight
  • Fast switch times
  • Simple to use
WHAT IS LED?
 

LED (Light Emitting Diodes) are the latest and most exciting technological advancement in the lighting industry. LED is a semiconductor device that emits visible light when electrical current passes through it, it is a special kind of diode. LEDs are small, solid light bulbs which are extremely energy-efficient and long-lasting. LEDs operate differently than traditional incandescent light bulbs. This makes LEDs far more rugged and durable than traditional incandescent light bulbs. LED technology also offers many additional advantages over incandescent, neon, and compact fluorescent lighting devices – such as an exceptionally longer life span (60,000 hours), enormously lower energy usage (90% more efficient), reduced maintenance costs, and higher safety. LEDs are currently being used for a wide variety of applications such as residential lighting, aerospace, architectural lighting, automotive, aviation, broadcasting, electronic instrumentation, entertainment and gaming, industrial automation and controls, the military, traffic, and safety & transportation.

ORDERING, LEAD TIME, AND SHIPPING

WHAT SHOULD I DO IF THE GOODS RECEIVED ARE DAMAGED?
 

All products are carefully wrapped with utmost care to ensure safe delivery to its destination. In case of damage during shipment, please notify us within 72 hours of receipt of the damaged merchandise.

IS IT SAFE TO SUBMIT MY CREDIT CARD & PERSONAL INFORMATION ON YOUR WEBSITE?
 

Yes. All online payments are processed by Paypal secure processing which uses 128-bit security encryption to ensure that customer’s vital information is protected. Only information that is necessary to securely process and ship your order is required. We do not receive your credit card information and absolutely under no circumstances will ever sell, rent, or lease your email address to anyone, including marketers.

DO YOU OFFER RESELLER, WHOLESALE, OR VOLUME PRICING?
 

Yes. Depending on the size of your order. we offer special pricing for resellers, wholesale and volume pricing. Contact us for more details.

CAN WE PICK UP THE PRODUCTS, OR HAVE OUR OWN CARRIER TO PICK UP?
 

Yes. You can pay for your order, and pick up from our location.

WHERE DO YOU SHIP FROM AND WHERE DO YOU SHIP TO?
 

We ship our products from our factory located north of Toronto, Canada, and we ship everywhere in Canada and the U.S.

HOW CAN I PLACE MY ORDER?
 

Simply contact us or request a quote. Then, we will send you quotation (a typical one is shown here), and you can pay by Visa or MasterCard. We can also send you an online invoice, and you can pay directly.

IS THERE A MINIMUM ORDER AMOUNT?
 

No. You can order any quantity you like. It’s better to order all you need at once to save in shipping cost.

HOW LONG WILL IT TAKE FOR MY ORDER TO GET DELIVERED?
 

We maintain a large inventory of the products we sell to ensure that your order is processed as early as possible. Depending on the size of your order, you can expect to receive it from a week to three weeks after placing the order. 

HOW CAN I PAY FOR MY ORDER?
 

Payments are processed by PayPal. You can pay by Visa, Master card or your Paypal account. You can also call and place your order over the phone.

WHO PAYS FOR SHIPPING AND FOR CUSTOMS (IF NEEDED)?
 

Customers pay a nominal fee for shipping and packaging, and we pay all other expenses, such as Customs and brokerage fees. The quote you receive from us shows the cost of the product, shipping cost, and the lead time. There would be no additional cost.

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